FAQ's


  • Who uses the Health Factory meal delivery service?

    We have a wide variety of customers, but they all share a common factor: They are people who want to lose or maintain their lost weight, ensure better health, save time, and money.

  • I'm not interested in losing weight. Is there still an appropriate programme for me?

    Our service is also made for busy professionals with no time for the hassle of grocery shopping, cooking and cleaning. With today's hectic lifestyles, the convenience of delicious, freshly prepared, healthy and wholesome meals and snacks delivered to your doorstep is a relief and helps you save time for your family, your friends and yourself. In addition to that we also offer a Diabetes programme high in complex carbohydrates and a Detox plan to get rid of harmful toxins.

  • How much weight will I lose by eating Health Factory meals and how soon will I notice results?

    The amount of weight you lose depends on many factors: your age, activity level, amount of exercise, medical conditions and present weight. In general, our customers lose from three to five kilos per month.

  • How much does the service cost?

    This depends on the programme and your location. Please contact our customer service or fill in the contact form for more information.

  • What if I go out for lunch or dinner?

    Simply skip the appropriate meal from your daily delivery and try to order a meal at the restaurant that falls in line with the meal plan you are following. Pass the delicious meal to a friend or a family member.

  • Can I put a hold on meal deliveries if I go out of town?

    Yes, you can do so by simply calling one of our Health Factory Customer Service representatives at least 48 hours before you leave and let us know the dates that you will be away. Deliveries will be scheduled to resume upon your return.

  • I don't eat meat. Is there a vegetarian meal plan?

    Yes, we offer delicious vegetarian options for each meal of the day.

  • What about food allergies and other food preferences/dislikes?

    Our Senior Dietitian will create a detailed profile when you sign up for one of the healthy meal programmes. Our chefs will then make suitable adjustments to your meal.

  • Is there a plan which is appropriate for Diabetics?

    Yes, we have a diabteic specific meal plan.
    The program focuses on lean protein, complex carbohydrates, and low fat. We avoid any of the simple sugars like white bread, potatoes, white rice and pasta. In addition all the meals are portion controlled and calorie counted. You don`t have to worry about measuring and we help you not to overeat.

  • What should I drink? Am I allowed to drink coffee, tea or fruit juices?

    We recommend drinking a minimum of 2 to 3 liters of water per day. It helps to keep you hydrated.

    You are allowed to drink caffeinated drinks, like diet beverages, coffee and tea, but our dietitian will limit it as caffeine can act as a diuretic so that you will lose water by drinking caffeinated beverages. If you drink coffee with cream, we recommend low-fat milk instead and if you can`t avoid sweeteners, use a sugar substitute, i.e Splenda®. You will have to avoid fruit juices as they are high in sugars.

  • What about my non-dieting family members?

    At Health Factory we provide you with properly portioned meals, which will make it easier to avoid the temptation you may feel from close friends and family who still practice the eating habits you are trying to leave behind. In order to achieve success on your own, it is important to express to your close friends and family what weight loss means to you. If you are open and honest with them, they will support you, and maybe take some inspiration from you and make the effort to change their habits as well.

  • Can I order Health Factory for one day?

    As you know, you can’t lose weight with one day’s meal. You need a plan, and Health Factory helps you with a complete monthly meal plan. It is designed for three meals and two snacks a day, six days a week. If you strictly follow the plan, you will see a difference. Health Factory’s meal programmes are designed with quality and taste in mind so that you lose weight and never feel that you are on a diet. However, for those who wish to taste the food, we offer a 2-week trial package.

  • How long would you suggest I stay on the program?

    You can stay on the plan for the rest of your life. Health Factory’s meal programmes are designed as part of a healthy lifestyle philosophy. It will help you lose weight then maintain your weight once you have lost the extra kilos. Unlike other "diet" plans, there are no nutritional drawbacks to our program.
    If at any time you feel you are not reaching your weight loss goal, our Senior Dieticianis available to work with you and make sure you get where you want to be.

  • This seems to be a lot of food. Is there a plan with less food?

    The reason is that when gaining weight, most people stop eating, thinking it will help them lose weight. But this actually impacts your body chemistry and does your body a major disservice. Our plan is clinically developed to provide the right amount of nutrients during the day, enabling your body to function well, avoid cravings and lose weight. So even if it appears like a lot of food, it is the precise amount of nutrients your body needs.

  • How do I heat up my Health Factory meals?

    Simply heat them into the microwave oven for 1 to 2 minutes depending on the meal. It is that easy.

Our Programs


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